Cancellation policy
Last updated: August 2026
Cancelling an order
Contact us at hello@forgerecovery.ae or on WhatsApp as soon as possible with your order number. What happens next depends on where the order is.
Before dispatch
If we have not yet packed your order we cancel it and refund you in full to the original payment method. Once it is packed and labelled for Aramex we may not be able to stop it, in which case the 7 day return process below applies (see Section 3 of our Terms of service).
After dispatch
Once the order has shipped, the 7 day return process in our Delivery and returns policy applies from the day it arrives: unused, in its original sealed packaging, and not installed or connected to water or power. Inflatable products cannot be returned once opened, for hygiene reasons.
All-in-one systems
The Ascent, The Apex and The Obsidian are ordered only after you have agreed the final price with us. If you need to cancel after that point, message us straight away and we will set out what is possible for your order.
Refunds
Approved refunds go back to the original payment method within 7 business days of us receiving and inspecting a return. See our returns policy for the full detail on returns and refunds.
Related policies.
Talk to a person, not a ticket.
Questions about an order, a return or a warranty claim go straight to us. Message us on WhatsApp or email hello@forgerecovery.ae. We answer every message, and it is usually the founder who does.
- Free delivery anywhere in the UAE via Aramex, usually within 10 working days.
- 7 day returns unused, sealed, not installed or connected to water or power.
- One year cover parts and labour, replaced free.