Delivery and returns

Delivery

Where we ship

Forge Recovery currently delivers within the United Arab Emirates only. We do not ship internationally at this time.

Delivery cost and timing, in-stock items

Standard delivery is free of charge on all in-stock orders within the UAE, delivered via Aramex.

Handling time: orders are typically prepared for dispatch within 1 to 2 business days of order confirmation.

Transit time: once dispatched, delivery typically takes up to 8 business days depending on your location within the UAE.

In total, please allow up to 10 working days from order confirmation to delivery for in-stock items. All timeframes are stated in business days and are estimates only.

Delivery timing, pre-order items

Some products are sold on a pre-order basis ahead of stock arriving in the UAE. For these items, the product page states a specific, guaranteed delivery date rather than a working-day estimate. This date is a firm commitment: once your pre-order is placed and paid in full, we are committed to delivering the exact product described by that date. Refer to the product page for the current pre-order delivery date before ordering.

Installation

Standard delivery does not include on-site setup. Professional installation is available as a separate paid add-on, selectable at checkout.

Tracking your order

Once your order has shipped, we will send you Aramex tracking information so you can follow your delivery.

Missing or incomplete orders

Please inspect your delivery upon arrival. If your order arrives incomplete, damaged, or you receive the wrong item, contact us at hello@forgerecovery.ae within 48 hours and we will arrange a replacement or resolution at no cost to you.

Contact

Questions about shipping should be sent to hello@forgerecovery.ae.

Forge Recovery General Trading L.L.C. · Abu Dhabi, United Arab Emirates

Returns and refunds

We have a 7 day return policy, which means you have 7 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original sealed packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at hello@forgerecovery.ae or through our contact page. If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Order never arrived

If your order does not arrive within the delivery window stated at checkout or on the product page, contact us at hello@forgerecovery.ae. We will investigate with our courier and arrange either redelivery or a full refund, at no cost to you.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. Where the fault is ours, we will cover the cost of return shipping and arrange collection.

Exceptions / non-returnable items

Inflatable products cannot be returned once the packaging has been opened, for hygiene reasons. We also cannot accept returns on items that have been installed, connected to water or power, or used in any way. Items returned outside the 7 day window will not be accepted. Items damaged due to misuse or improper handling by the customer are not eligible for a return. We cannot accept returns on sale items or gift cards.

Pre-order items

Certain products are sold on a pre-order, specified-delivery basis, clearly marked on the product page with a committed delivery date. Payment is collected in full by card at checkout for these items. We are committed to delivering the exact product described by the stated delivery date. We will not cancel a pre-order or substitute a refund in place of delivery without your consent. If we are ever unable to deliver the exact product as described, the choice between waiting for fulfilment or receiving a full refund belongs to you.

Return shipping

If the return is due to a fault, defect, or error on our part, Forge Recovery will cover the cost of return shipping and arrange collection. If the return is due to a change of mind, the customer is responsible for return shipping costs.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we have received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded to your original payment method within 7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 10 business days have passed since we approved your return, please contact us at hello@forgerecovery.ae.

Forge Recovery General Trading L.L.C. · Abu Dhabi, United Arab Emirates · hello@forgerecovery.ae